Help Center for PC Users

Q. All I get is a flat line, no wave forms are being created, or I only have one "USB Multi-Channel" option. What should I do?

Some computers only have one "USB Multi-Channel" selection. In the drop down box (next to the input tool bar) be sure the selected option is set to "Line In" (by default it may be set to "Microphone").
 

Q. Where is the tutorial on how to use the software?

The tutorial is on the Cassette to CD Kit disc, simply explore the disc and open the “Start Here.html” file. Here is a link to the step-by-step tutorial on the website at: http://www.cassettetocdkit.com/tutorial

Q. I lose the sound after watching the tutorial on the disc and performing Step #1. Why?

This is a common issue. It happens when you try to do the steps as they are being showed to you on the screen. Once you plug in the audio capture box, it takes over the control of your computer's sound. Unplug the sound card (blue box) and watch all the steps in order from start to finish, and then perform the steps afterwards. You can also download the manual and follow along.


Q. I have over 100 tapes and that would take a lot of batteries. Where can I get a power adapter for my cassette player?

You can get a power adapter for the cassette tape player for just $10-$20 at your local Wal-Mart or Radio Shack. We recommend taking the cassette player with you so they can help you get the correct voltage and polarity for the adapter.


Q. I have over 1000 tapes and/or would like to use my own cassette player, can this be done?

Of course. If your personal cassette player has a 1/8” (3.5mm) headphone jack, you can simply unplug our player and use your own.


Q. I am in Audacity, but there is no Line In option available, what do I do?

Open the CD through My Computer and locate the "Driver" folder. Then run the driver "Setup" program again. Reboot your computer. After the computer reboots, the option should be available to the Audacity program.


Q. I have the audio input all the way up and still have very small wave forms, how do I fix this?

Adjusting the volume knob on the cassette player to be louder will increase the size of the waveform.


Q. All I get is flat lines I don't get any sound in my audio recordings. What do I do now?

1. Make sure your connections are correct and tight.
2. Make sure you have the correct USB audio device "Line In" option selected in the preferences and that the channels are set to 2 (stereo).
3. Make sure your volume is turned up on your cassette player as well as in the program and that the cassette player is moving the tape.
4. Lastly, try unplugging and plugging in the USB cable, before starting up the Audacity program.


Q. Can I export my files as MP3?

1. Yes, simply download the LAME encoder from the following website: http://www.cassettetocdkit.com/lame_win.html

2. Run the downloaded file to begin the installation.

       Note: DO NOT change the destination location of
       "C:\Program Files\Lame for Audacity".

3. Return to Audacity and use the "Export as MP3" command on any recorded file.

4. Audacity will ask for the location of "lame_enc.dll" library. Browse to "C:\Program Files\Lame for Audacity", select the "lame_enc.dll", click Open then OK.

If you cannot find an answer to your question here, please open a ticket at the support desk.

Watch The Cassette To CD Kit Tutorial Videos

Download The Cassette To CD Kit Manual

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