Help Center for Mac Users

Before opening a support ticket, please check these troubleshooting FAQ's for answers to your questions.

If you cannot find an answer to your question here, please open a ticket at the support desk.

Watch The Cassette To CD Kit Tutorial Videos

Download The Cassette To CD Kit Manual

Troubleshooting FAQ's:

Q. All I get is a flat line, no wave forms are being created, or I only have one USB Multi-Channel option. What should I do?

1. Open the Mac Hard Disk and navigate to Applications > Utilities >
Audio MIDI Setup.

2. In the Audio MIDI Setup program, click on the Audio Devices tab and on the left-hand (input) side, select your USB audio device in the "Default Input" section.

3. Check to make sure the volume sliders on the bottom left are set to at least 50% and close the application.

4. Lastly, go to Apple Menu > System Preferences > Sound and select the input section. You should see a "USB Line In" option. Select this option.

5. Connect the cassette player phone jack to the line in jack on the blue box and start a tape playing, you should see the indicators bounce. Confirm this and close the control panel.

6. Launch Audacity and follow these steps:

    a) Click Audacity > Preferences on the Audio I/O tab of Preferences:
    b) Set the Input Device to USB Multichannel Audio (Line In if available)
    c) Set "Recording Channels" to stereo
    d) Check the box "Do not modify audio device settings (such as sample rate)".

7. Click OK and you should now be able to record.

Q. Where is the tutorial on how to use the software?

The tutorial is on the Cassette to CD Kit disc, simply explore the disc and open the “Start Here.html” file. Here is a link to the step-by-step tutorial on the website at: http://www.cassettetocdkit.com/tutorial

Q. I lose the sound after watching the tutorial on the disc and performing Step #1. Why?

This is a common issue. It happens when you try to do the steps as they are being showed to you on the screen. Once you plug in the audio capture box, it takes over the control of your computer's sound. Unplug the sound card (blue box) and watch all the steps in order from start to finish, and then perform the steps afterwards. You can also download the manual and follow along.

Q. I have over 100 tapes and that would take a lot of batteries. Where can I get a power adapter for my cassette player?

You can get a power adapter for the cassette tape player for just $10-$20 at your local Wal-Mart or Radio Shack. We recommend taking the cassette player with you so they can help you get the correct voltage and polarity for the adapter.

Q. I have over 1000 tapes and/or would like to use my own cassette player, can this be done?

Of course. If your personal cassette player has a 1/8” (3.5mm) headphone jack, you can simply unplug our player and use your own.

Q. I have the audio input all the way up and still have very small wave forms, how do I fix this?

Adjusting the volume knob on the cassette player to be louder will increase the size of the waveform.

Q. All I get is flat lines I don't get any sound in my audio recordings. What do I do now?

1. Make sure your connections are correct and tight.
2. Make sure you have the correct USB audio device "Line In" option selected in the preferences and that the channels are set to 2 (stereo).
3. Make sure your volume is turned up on your cassette player as well as in the program and that the cassette player is moving the tape.
4. Lastly, try unplugging and plugging in the USB cable, before starting up the Audacity program.

Q. Can I export my files as MP3?

1. Yes, simply download the LAME encoder from the following website: http://tinyurl.com/LJOP6s

2. Open the downloaded "Lame Library v3.98.2 for Audacity on OSX.dmg" to begin the installation.

3. Double-click the .dmg to extract "Lame Library v3.98.2 for Audacity on OSX.pkg" to Finder, or use Stuffit to extract "LameLib" from the .sit (either of these may happen automatically).

4. Double-click the .pkg to install "libmp3lame.dylib", or save the "LameLib" to the Audacity folder on your computer.

5. The first time you use the "Export as MP3" command, Audacity will ask for the location of the "LameLib". Navigate to that location, then open the file and click OK.

6. Return to Audacity and use the "Export as MP3" command on any recorded file.

7. Audacity will ask for the location of "lame_enc.dll" library. Browse to "C:\Program Files\Lame for Audacity", select the "lame_enc.dll", click Open then OK.

If you cannot find an answer to your question here, please open a ticket at the support desk.

Watch The Cassette To CD Kit Tutorial Videos

Download The Cassette To CD Kit Manual

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